Privacy Policy

Fflam Candles Privacy Notice

Our contact details

Name: Fflam Candles

Address: 3 Poplar Avenue, Gresford, Wrexham LL12 8EP.

Phone Number: 01978 450 276

E-mail: info@

What type of information we have

We currently collect and process the following information when you create an account or order via our website:

  • Personal identifiers, contacts and characteristics (for example, name and contact details, delivery address, which products you have ordered)

What type of information we do not have

We never receive or see your bank or payment details. Although you enter them via our website when purchasing, these form fields connect directly to our payment processor (Stripe).

How we get the information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

  • to enable us to supply candles or candle related products to you that you have ordered or are in the process of ordering

  • to enable us to keep you informed about the status of your order

  • to respond to an enquiry you have made, or assist with any problems during the ordering process

  • to enable us to keep you updated with information about Fflam Candles

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us via the email address above or via the form on our contact page.

(b) We have a contractual obligation. We supply candles and/or related products to you.

(c) We have a legal obligation – namely for potential product recalls.

(d) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to fulfill your order and keep you informed about the status of your order. If you opt in we will also provide updates about our products.

We may share your email information with Google, Facebook, Instagram for advertising purposes (i.e. audience creation/re-targeting). We may also share you information as required by legal authorities.

How we store your information

Your information is securely stored by our website host Krystal Hosting in their UK data centre.

We keep your contact and order details for 10 years from your last purchase. This enables product recalls and allows us to provide the best service we can to our customers. We will then dispose of your information by removing it from our host’s servers.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at our info@ email address or in writing: 3 Poplar Avenue, Gresford, Wrexham LL12 8EP if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113